Technology Support : Getting Help!

When you need computing assistance, the central point of contact is in the OIT Helpdesk. The Helpdesk is here to help with your computing and technology needs.

All computer and technical issues should be reported directly to the Helpdesk. Calling and reporting problems to individual OIT staff members may delay the resolution of your problem. Therefore, it is essential that the Helpdesk be notified so your request can be evaluated and assigned to the proper OIT personnel.

The Helpdesk's primary goal is to help keep you knowledgeable and up to date on the computing, networking systems, e-mail systems, and the main software applications used here on campus. The Helpdesk is maintained by the Helpdesk Technician and other OIT staff. We're here for your benefit, so don't hesitate to get in touch. When contacting us, please note any error messages you have received.


Help for Students

  • Computing Accounts - Computer logon, E-Mail, Moodle, Student Information Portal, etc.
    • Computer Logon: All UVa-Wise computer users must have a logon account to use any computer on campus, including computer labs.  Your account will allow you to logon to any computer in any computer lab.  You will also be able to access your user share space and retrieve any documents you save.

    • E-Mail Accounts: All UVa-Wise students are encouraged to use their UVa-Wise issued E-Mail account for College business.  Official notices are also distributed using the College E-Mail system.  All students may obtain an account.

    • Student Information Portal: Students may register for classes, view schedules, view bills, and financial aid information using the student portal.

  • Student Personal Computer Issues – Unfortunately, the Technology Support Services technicians are not authorized to work on non-college owned computers. Our technicians can assist you in advising you what you need to do in order to get your problems resolved.  TSS recommends contacting your computer's manufacturer to obtain assistance.  If your computer is still under warranty, the manufacturer usually may be able to assist you.
  • Residential Students - Residential students can report network problems to the Helpdesk. The Helpdesk Technician will inform the Residential Technicians of the problems. Please note, Residential Technicians can only troubleshoot and fix network problems. General computing issues cannot be resolved by a Residential Technician and must be taken to an off-campus vendor.  The Residential Technicians can provide general computing advice.
  • Guides & Tutorials:  TSS has many guides and tutorials available in our Tutorials & User Guides section that will show how to complete many common computer tasks relevant to UVa-Wise.  Users should also check out the Frequently Asked Questions database for answers to commonly asked questions.
  • Help for Faculty & Staff
  • All Computer/Technical Related Issues:  Faculty and Staff should report all problems and requests for assistance to the Helpdesk.  If possible, the Helpdesk Technician will attempt to resolve your problem over the phone or by E-Mail.  If the problem is unable to be resolved on the phone, a technician will be dispatched to resolve the problem.  TSS technicians will resolve your problem as soon as possible.  Requests are received and prioritized on the basis of the nature of the call and the availability of technicians.
  • Guides & Tutorials:  TSS has many guides and tutorials available in our Tutorials & User Guides section that will show how to complete many common computer tasks relevant to UVa-Wise.  Users should also check out the Frequently Asked Questions for answers to commonly asked questions.
Location: Darden Hall 110
Hours: Monday - Friday, 8am - 5pm
Phone: (276) 376-4509
Fax: (276) 376-1045
E-Mail: helpdesk@uvawise.edu