VoIP Telephone - Basics

In this training we will cover the many features of our new VoIP phone system including but not limited to:

• Soft Key functions
• Options
• Voicemail
• Directory
• Reviewing missed calls
• Transferring calls
• Conference calls
• Intercom use
• the Web App

We will also try to answer any questions you may have regarding the phones and/or the Web App.

Security Awareness and FERPA - Basics

In this training we will cover basic computer security and information on FERPA.  Topics covered will include:

• Why do we need Security Awareness Training?  
• Do I need to protect myself?
• What is at risk?
• What can I do?
• Passwords
• Physical Security
• Software Patches and Hotfixes
• Anti-Virus Software
• Clean up and lock down
• Know who is at the door
• Backup, backup, backup
• Be a good Internet citizen
• What is FERPA?
• What rights does FERPA afford students with respect to their education records?
• What is an education record?
• What is not considered an education record?
• When is the student’s written consent not required to disclose information?
• What is directory information?
• What is a school official and what is legitimate educational interest?
• How does FERPA apply to parents of students pursuing postsecondary education at UVa-Wise?
• Who to contact with questions?
• Other Contact Information?
• Process flowchart regarding the release of information from UVa.