Frequently Asked Questions

Blackboard

Blackboard information can be found at this link http://www.uvawise.edu/oit/Blackboard

E-mail

Who can sign up for a college email account?
All students, faculty, and classified staff can acquire a college email account through Information Technology. If you are a new student, new staff, or new faculty member, you must wait until your information shows up in our database for us to be able to issue you an account. This process may take up to a week or longer after your hire or enrollment.

Where do I go to request an email account?
To request an account please visit the Helpdesk located in Darden 110.  Here you will be issued a password so that you can access your account. For security reasons, you must present a valid photo ID for this service.

Where do I go to login to my E-Mail?
You can use our webmail client located at
https://mailgw.uvawise.edu/exchange to access your E-Mail.

Why won't my webmail or E-Mail accept my password?
Passwords for E-Mail/webmail are case sensitive. The most common reason for refusing your password is that the Caps Lock key is on. Please check to see that this key is off before typing your password. Also, verify that you are typing the correct numbers and letters. Oftentimes, Zero (0) and the Letter (O) are confused as well as the Number One (1) and the Lowercase (l).

Can I choose my email address login?
Unfortunately, no. Your UVa-Wise computing ID is a computer generated name which includes the initials of your full name, a random number, and a random letter.

How do I find out someone's email address?
UVa-Wise faculty, staff, and student email addresses can be looked up on the UVa-Wise site. At the top of the page, you will see a search field. Type in the name of the person you are searching for, select the "People" radio button

 I received an "over quota" message, what does this mean?
This happens when a user’s mailbox has exceeded the maximum allowable size. You will need to delete any unnecessary files from your account. You need to be sure and delete the files from the “Deleted Messages” folder as well. Items in “Deleted Messages” are counted against the quota and should be removed.

Why can't I type in the message of an e-mail?
If you can't type in the e-mail and a red X is displayed, go directly to the login site at https://mailgw.uvwise.edu/exchange. When you log in, choose the Basic e-mail client.

How do I change my e-mail password?
1. Log in to your e-mail
2. Click OPTIONS
3. Scroll to the bottom of the page and click CHANGE PASSWORD
4. Type uvawise.edu into the Domain Field
5. Type your USERNAME into the Account Field
6. Type your OLD PASSWORD INTO THE Old Password Field
7. Type your NEW PASSWORD into the New Password Field
8. Retype your NEW PASSWORD into the Confirm New Password Field
9. Click OK