**The Helpdesk cannot resolve password issues via e-mail or phone.  All password resets must be done in person with photo id at the Helpdesk.

New password reset site:  http://www.uvawise.edu/smop/

When you need computing assistance, the central point of contact is the OIT Helpdesk. The Helpdesk is here to help with your computing and technology needs.

All computer and technical issues should be reported directly to the Helpdesk. Calling and reporting problems to individual OIT staff members may delay the resolution of your problem. Therefore, it is essential that the Helpdesk be notified so your request can be evaluated and assigned to the proper OIT personnel.

The Helpdesk's primary goal is to help keep you knowledgeable and up to date on the computing, networking systems, e-mail systems, and the main software applications used here on campus. The Helpdesk is maintained by the Helpdesk Technician and other OIT staff. We're here for your benefit, so don't hesitate to get in touch. When contacting us, please note any error messages you have received.

The Helpdesk Technician can help you with many of your computing needs such as setting up an email account, setting up a Blackboard account, helping you log onto our domain, etc.

 Department Contacts:

Laura D. Pritchard
Director of Technology Support Services
Smiddy Hall 235
Phone:  (276) 328-0195     E-Mail:  ldp2z@uvawise.edu

Slade Potter
Technology Support Manager
Darden Hall 110
Phone:  (276) 376-4509     E-Mail:  gsp4e@uvawise.edu

Kristi McKinney
Helpdesk Technician
Darden Hall 110
Phone:  (276) 376-4509     E-Mail:  krr9w@uvawise.edu