Confidentiality

What is confidentiality?

Confidentiality is keeping information private, which is given in an atmosphere of mutual trust.

Why should I be concerned about confidentiality?

As a tutor, you will discover things about your students that are personal and private. Since your role is to be a helper and guide, it is very important that you learn how to handle the information that is shared with you. Misuse of confidential information can cause mistrust between you and the student.

How do I gain the trust of my students?

Confidentiality is key in developing a trusting relationship with a student. To win and keep this trust, you must not risk violating this trust in any way. Once you do, it will be difficult for the student to regain trust in you. Also, your competence as a tutor will greatly determine the level of trust and confidence that the student has in you.

How do I determine what is confidential information?

Any information that a student reveals to you of a personal nature is deemed confidential e.g. grades, information from their application or files, family life, etc.

If I have questions about what to do, can I share my concern with anyone?

There may be circumstances that you feel you may not be able to handle on your own. In these cases, you should consult with the Academic Coordinator for an appropriate course of action.

Can breaking confidence mean more than losing the trust of the student?

When confidence is broken, you can expect more than the loss of trust. Your own reputation may be at stake. Also, you may jeopardize your job as a tutor. Breaking confidentiality, in more extreme cases, may even result in a lawsuit. Students and parents hold us liable for maintaining confidentiality. It is a serious responsibility.