The Tutor Connection Policy

1. Tutoring services will be provided free of charge to students.
   
   
2. A student must be enrolled (at UVa-Wise) in the class for which he/she requests tutoring. Exception to this rule can be made for  students requesting tutoring for graduate/professional testing.
   
   
3. Although every attempt to fill each request will be made, there is no guarantee that all requests will be filled. Requests may take up to two weeks to fill.
   
   
4. Requests will be dropped three days after the third contact/confirmation attempt.
   
   
5. Students can request one-on-one tutoring, but there is no guarantee that services provided will be one-on-one. It is typical that tutoring takes place in a small group environment of 2-3 students.
   
   
6. Students are not guaranteed desired timeslots and preferred tutors.
   
   
7. All information, both academic and personal, discussed within a session is to remain confidential between the tutor and tutee. If personal information related is possibly harmful for the person or others, the tutors should report the information to a staff member immediately.
   
   
8. Tutors and tutees are expected to work with all persons without bias or prejudice. Only in extreme cases of conflict will referrals be made.
   
   
9. It is the responsibility of the tutee or tutor to notify the office of excessively missed sessions.
   
   
10. Students and tutors are expected to keep the Academic Coordinator informed of any issues concerning the tutoring sessions (absences, conflicts, participation, etc.)
    
    
11. Tutors are not required to work with students beyond scheduled appointments. Tutors and the Academic Coordinator must agree on any additional services.
    
    
12. All tutoring should take place in Academic Support or Writing Center unless otherwise approved.
    
    
13. To cancel a session, the tutee should notify the tutor and the office at least 24 hours before the scheduled session. Tutors must also show the same courtesy. In case of an emergency, please notify staff as soon as possible so tutors/tutees do not show up for a cancelled session. It is wise to exchange contact information with tutor/student.
    
    
14. Tutees who miss two sessions without canceling will have their sessions suspended and have to meet with the Academic Coordinator. Excessive cancellations will result in review of need and possible cancellation.
    
    
15. If a student drops a class or wishes to stop tutoring, he/she must inform the office.
    
    
16. Tutees must bring all relevant material to the session and do assigned reading/homework before the session. The tutor will not do the work for the tutee and tutoring is not “homework time”.
    
    
17. Tutors are not to be used to replace class and/or study time. Tutors are not “miracle” workers.
    
    
18. Tutors must contact the instructors of courses they tutor. They will not discuss the specific student, unless given permission.

All questions, comments or suggestions should be referred to the Academic Coordinator, Whitney Wells, at wew3x@uvawise.edu or 328-0177.